Ketubahs can be returned whether personalized or unpersonalized within 14 days of delivery to Jewish Ceremonies, Inc., 89 Clinton Avenue #4, New Rochelle, NY 10801. We will not issue a refund to a personalized Ketubah that has errors if you have approved a proof that contained errors. Otherwise, we will refund you the full amount for the cost of the Ketubah, no questions asked! No other site offers that!